Return Policy
At Sairaz, customer satisfaction is our priority. We strive to deliver high-quality products and a smooth shopping experience.
Returns & Exchanges
Returns or exchanges are only accepted in the following cases:
- Manufacturing defects in the product.
- Incorrect product received.
Reporting an Issue
- Any complaint regarding a defective or incorrect item must be reported within 48 hours of receiving your order.
- Customers must provide clear pictures and/or videos as evidence when submitting a claim.
Non-Returnable Items
Products will not be eligible for return or exchange if they have been:
- Worn or used
- Washed
- Altered
- Damaged by the customer
- Marked, stained, or perfumed
Color Variation Disclaimer
Slight differences in product colors may occur due to lighting conditions, photography, and individual screen/display settings. Such variations are normal and are not considered product defects.
Our Commitment
Your satisfaction is important to us. If you have any concerns regarding your order, please contact our customer support team, and we will do our best to assist you.